PURPOSE:This position/role exists to: Support International Paper??s worldwide data network, which is used by all employees, customers and partners across all businesses and geographies Plan, design, install and maintain technologies and systems that support enterprise-wide network communications Plan, design, install and maintain enterprise network equipment, circuits and configurations, according to standards and procedures The key customers of this position include but are not limited to: All International Paper employees across all businesses who utilize IPs networking technologies and services Global Telecommunications managers and staff that provide guidance and direct work The key actions, outputs, deliverable, products and services include: Support and management of International Paper??s data network to meet service levels Expand, deploy, refresh and remove all supported data network technologies and services Develop and adhere to standard and repeatable processes for the delivery and support of data network services Advance enterprise-level data network standards and strategies that support current and future IP business requirements Deliver high quality, reliable, stable, and persistently available data network technologies and services, worldwide KEY ACCOUNTABILITIES:Maintenance and support of all data network technologies and services with end-to-end ownershipExecution of applicable enterprise data networking standards and support processesCoordination of staff, facility management and vendor related activities, regarding all service activitiesParticipation in applicable Disaster Recovery / Business Continuity solutions and exercises.Monitor and maintain applicable facility, campus and/or enterprise service levelsStrategy and Innovation LeadershipContribute to strategic direction relative to the implementation/use of data networking technologies and solutionsContribute to enterprise-level data network strategies and objectives that align with, enable and support IP businessesUnderstand the implications of data network technology enablement across geographic and language boundariesIdentify and leverage integration opportunities of data network technologies into enterprise systems/applicationsPrimary ActivitiesSupport request for service and break fix ticketsWAN and LAN reporting using different toolsets for monitoring, metrics and capacity planningManage vendor activitiesWork during appropriate maintenance windowsConfigure routing, switching, SD-WAN, QoS and NetFlow in routers, LAN switches and data center switchesSupport ongoing disaster recovery and business continuity effortsConsult with project management teams and business IT on technical projects, requirements and solutionsTranslate requirements, design and engineer new technical solutions for the WAN, LAN and data center KEY CHALLENGES:The external environment, including technology, competition, markets:Provide the proper visibility and application of declining, current and emerging data network technologiesRespond to unplanned and request for service needs, failures, and degradationsManage service reliability and availability across multiple technologies and geographies across multiple vendorsImplement new enterprise-wide shared servicesSupport WAN circuit implementation activities and outages according to standardsSupport WAN cellular backup implementation activities and outages according to standardsSupport SD-WAN implementation activities, changes and outages according to standardsSupport LAN switch implementation activities and outages according to standardsRespond daily to customer trouble ticket requestsProvide ad-hoc reports using a variety of reporting systemsThe internal environment, including interaction with others, (both inside and outside the company) policies/practices:Ensure visibility and common enterprise-wide use of all applicable data network technologies and servicesProvide standardized, scalable yet adaptable network solutions that meet varying business/facility requirementsDevelop documentation - write local work instruction to capture and build/edit Visio diagrams of network environmentMature and improve all data network technologies, services and processes SCOPE:Data network services are provided to all businesses where IP has operations (500+ facilities worldwide)Service management and consultation provided, as needed, for all geographic regions where IP has a presence24x7x365 availability inclusive of on call duties, as assigned KNOWLEDGE AND EXPERIENCE:A Bachelors Degree in Information Technology or a related discipline 4+ years of operations experience working directly with data network technologies and services 3+ years of experience with International Paper (desired), preferably in Global Telecommunications Cisco CCNP Network Professional certification or equivalent experience required Cisco CCDP Design Professional certification or equivalent experience desired SDN and SD-WAN controller-based management experience desired Demonstrates excellent written and verbal, business and technical communication skills for management-level audiences Demonstrates a drive to succeed, highly self-motivated and ability to learn on the fly Demonstrates an ability to be flexible with changing requirements Works well with team members - professional and courteous Demonstrates an advanced understanding and practical application experience of the following technologies, services, vendors: Wide Area Network (WAN) and Local Area Network (LAN) and Wireless Backup (3G/4G) data network technologies Protocols: Ethernet, MLPPP, PPP, IPSec and cellular data TCP/IP and Virtual LANs (VLAN) configuration of switches and routers Layer-3 (OSPF and BGP), Quality of Service (QoS), IPT integration, performance monitoring and tuning Hardware platforms: Cisco, Riverbed, Other WAN providers: AT&T, CenturyLink, Orange Business Services, TaTa, Telefonica and Verizon COMPETENCIES:Command SkillsCustomer FocusDecision QualityInnovation ManagementPolitical SavvyPresentation SkillsProcess ManagementTechnical SavvyWritten Communications COMMENTS:Minimal Travel (
Associated topics: avaya, circuit, electrical engineer, electronics, frequency, hardware, opnet, scada, soc, technical
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